9/18/2023 0 Comments Zen desk jobs![]() ![]() Zendesk makes enough money, they can dump the time and money to have developers complete this task. The limit of custom views I can have is frustrating, please allow us to see more. It would also be helpful to preselect which “properties” in the call ticket I can view on the fly, instead of having to choose “see more” to view a field. 80% of my time spent on Zendesk is through this app, and the interface in my opinion is horrible and outdated! Having more sorting options (like sorting by title) would be especially helpful. Thanks for taking the time to let us know how we can improve!Ĭlearly the folks over at Zendesk are not “field agents” and do not realize how frustrating and not user friendly this app is. We'll take your feedback onboard to make improvements in our upcoming releases. That would make the app much easier for new users to understand. Alternatively, if you want to have the user confirm before updating properties, you could put “save” and “cancel” buttons at the top of the UIView that has the properties editing options. It would be easier to understand if the properties for each task simply updated in Zendesk immediately when you edit them in the app. Well, actually it does exactly that if you typed something in the text box but if you didn’t type anything then it means “push property updates to server” instead of “send message”. ![]() Since other apps use that icon to mean “send message” I thought that when I press that button it would send the message I type in the text box below. The changes only update back to the Zendesk server when you press an icon in the upper right corner that looks like a paper airplane. Instead they are queued locally in the app. It took me a month or so to understand how to use this app but after I understand it, I see that it gets the job done.įor example: when you change any properties of a task, the changes are not written to the database immediately. Learn more about Support and create a free account here: ĭifficult to understand the UI but it’s ok once you get familiar with it Zendesk Support is a beautifully simple system for tracking, prioritizing, and solving customer support tickets. Zendesk builds software for better customer relationships. Send us feedback directly through the app in the Settings tab. We love feedback, so if we can do something better, please tell us! Our mobile team read every support ticket. Have better insights while on the move, by viewing a customer’s profile to see tags, organizations, notes, requests, and more. Search to find context on your customer Continue a conversation, or create new ticketsĪdd the right people to the conversation with create new tickets and update assignee, CC, plus add Followers, tags, and any other fields while on the move. If you’re a manager, you can track current workload and see how your team is doing from the palm of your hand! Get a snapshot of your ticket views to review volume, demand, and figure out what needs to be prioritized for your account. Configure which notifications you receive by group and when you want them, by day and time. Real-time push notifications on critical customer updates, a list of activity on your tickets in the notification feed. Get real-time notifications for critical updates If you work in the field, we’ll keep your business running while on the move - take a photo or upload and view attachments to tickets, and get context with tags, notes, and important customer details in profiles. Some of the key features you’ll find in the app: Support for iOS is available for iPhone and iPad, so you can access Zendesk whether you’re at your office or on the go! Get ahead of the day and keep things running by bringing the right people, conversations, and information together. It's a fast and secure productivity tool that gives you visibility to your account in real time. It's not about the customer anymore.Zendesk Support for iOS is built for agents, team leads, and managers on the move. They used to care about the customers getting a great support experience but now they only care about numbers and metrics. They still refuse to acknowledge there is something wrong going on. Morale is down and new support agents often quit within their first 3~6 months as the training provided is not good enough to prepare them for the job plus the level of micromanagement they have to take is insane. ![]() The management has gotten worse and worse with the time. The management for this department took an arbitrary decision of changing how the support process was done and got rid of the -support tiers- which created a bad situation for both for the customers and the employees (agents) I worked on the customer advocacy department and it was PAINFUL to work there. ![]()
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